Request for Payment Plan
The request for a payment plan will be processed within 5 business days. By submitting a payment plan request the account will automatically be held from disconnection.
Please include a dash between the account number and the zip code, no spaces (Example: 12345678-75101).*If you cannot log in, please email us at dwupaymentplan@dallascityhall.com. Please include your name, service address, account number, and phone number. A representative will contact you within 2 business days.
Please include a dash between the account number and the zip code, no spaces (Example: 12345678-75101).

*If you cannot log in, please email us at dwupaymentplan@dallascityhall.com. Please include your name, service address, account number, and phone number. A representative will contact you within 2 business days.