Highway Patrol Telecommunicator in Training (Wake)

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Highway Patrol Telecommunicator in Training (Wake)

Salary

$31,688.00 - $55,453.00 Annually

Location

Wake County, NC

Job Type

Permanent Full-Time

Job Number

24-05993

Department

Dept of Public Safety

Division

State Highway Patrol

Opening Date

05/01/2024

Closing Date

5/14/2024 5:00 PM Eastern

Job Class Title

Highway Patrol Telecommunicator

Position Number

60086376

Section

State Highway Patrol - Troop CX Communications

Work Location

Raleigh, NC

Salary Grade

NC05

Description of Work

*This posting is for multiple vacancies (5 total): positions and 60086326, 60086462, 60086376, 60086367, & 60086457. 

This position serves as a Telecommunicator in Training for the NC State Highway Patrol. The work location is Troop CX Communications in Raleigh, NC (Wake County).

Job duties include, but are not limited to, the following:
  • Receiving emergency and non-emergency requests for service from the following sources: general public, allied public-safety agencies, Highway Patrol and other local, state, and federal law enforcement staff.
  • Receiving requests via telephone, radio, and computer communications networks.
  • Recording and assigning these requests according to established directives, policies, and guidelines according to priority.
  • Operating multi-channel radio workstations, telephone and various computer systems in fulfilling these responsibilities.
  • Dispatching Emergency Medical Services with other emergency equipment when necessary. 
  • Speaking clearly and distinctly.
This is a full-time position (40 hours per week) with State Benefits. This position requires working rotating shifts which include evenings and overnights for extended periods of time. This may occur for several days without a day off.

Applicants without recent NC State Highway Patrol Telecommunicator experience:
If the selected candidate has not worked as an NC State Highway Patrol Telecommunicator in the previous 3 years (36 months), they will be hired as a “Highway Patrol Telecommunicator in Training” at a flat rate of $39,168 per year regardless of education or experience level.
 
Once hired, the new employee must complete a 640-hour Basic Training Program and required training courses, attain NC Sheriff’s Standard Certification, complete one year of on-the-job training and receive a performance evaluation of “Meets Expectations” or higher. Upon completion of these requirements, the employee will advance to the full responsibilities of a Highway Patrol Telecommunicator and receive a $2,206 increase to a salary of $41,374.

Salary Grade: NC05

About the North Carolina State Highway Patrol:
The NC State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NC State Highway Patrol has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public.

Knowledge, Skills and Abilities / Competencies

The Knowledge, Skills and Abilities listed below, along with the Minimum Education and Experience requirements, are REQUIRED to qualify for this position. We will not review resumes in lieu of Experience and Education listed on the application. Click these links for additional information: Introduction to the Job Application and Addressing Knowledge, Skills and Abilities. (Note: These links were created for applicants of Dept. of Public Safety jobs and may not reflect the policies or procedures of other State agencies.)
 
To qualify for this position, applicants must document on the application that they possess ALL of the following:
  • Experience in typing and/or data entry.
MANAGEMENT PREFERENCES:
  • Experience using radio equipment in an emergency response setting (such as police, fire, EMS, military) or in an emergency communications center.
  • Experience receiving and transmitting communication messages of a critical nature.
  • Experience in reading paper maps and/or using mapping programs (e.g. Google/Bing).
NOTE: Qualified recommended applicants must undergo and pass a Criminal Background Investigation, Drug Screening Test and Psychological Evaluation. The selected applicant must successfully complete Basic Telecommunicator Training School and be eligible to obtain and maintain DCI certification (i.e. they must not have prior or pending convictions of felonies and/or misdemeanors that occurred within the last four years).

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High School or General Educational Development (GED) diploma and demonstrated ability to type and work efficiently under pressure; or an equivalent combination of education and experience.

Necessary Special Qualifications: Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment.

Supplemental and Contact Information

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.
 
DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity and budgetary considerations pertinent to the advertised position.
 
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked, education with the date graduated, all work experience, and certificates/licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.
 

  • Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
  • Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22.
  • If applicants earned college credit hours but did not complete a degree program, they must attach an unofficial transcript to each application to receive credit for this education.
  • If applying for a position certified through the NC Dept. of Justice - Criminal Justice Standards Division, click this link for specific certification requirements: Correctional & Probation/Parole Officer Certification.
  • The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NC Dept. of Public Safety: PREA Hiring and Promotion Prohibitions.
  • Per NC General Statute 143B-972.1, applicants hired into a position certified as a criminal justice officer or justice officer are required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record check and enrollment in the FBI’s Next Generation Identification System: Criminal Justice Record of Arrest and Prosecution Background Service (“RAP Back”). This is in addition to submitting fingerprints during the application process.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status." If you are selected for an interview, you will be contacted by management. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at 855.524.5627. For questions about the posting other than your application status, contact MG Orman, SHP Employment Specialist via email martha.orman@ncshp.gov.

NOTE: For temporary, contract or other supplemental staffing appointments:
There are no paid leave, retirement or other benefits associated with these appointment types.




For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few.  Paid parental leave is available for eligible employees.  Some benefits require 30 + hours work/week for participation.
 

01
To qualify for this position, applicants must possess the required "Minimum Education and Experience" AND all "Knowledge, Skills and Abilities" listed on the job posting. I understand that my application MUST include a complete work history in the "Work Experience" section, all education in the "Education" section, and credentials in the "Certificates and Licenses" section. I understand that a resume is NOT a substitute for completing the sections listed above. Also, I understand that Supplemental Questions are part of the application and the answers are used in the screening process; all questions must be answered completely and accurately.
  • Yes, I understand
02
Are you able to work rotating shifts (including evenings and midnights/overnights) for extended periods of time for several days without a day off?
  • Yes
  • No
03
If you have any comments about your availability, please enter them below or enter N/A.
04
Do you have a high school diploma or GED?
  • Yes
  • No
05
Do you have experience in typing and/or data entry?
  • Yes
  • No
06
Please describe your experience or skill in typing and/or data entry. Indicate in which position or degree program you gained this experience. (If you answered No, enter N/A below.)
07
Do you have experience working efficiently under pressure?
  • Yes
  • No
08
Please give an example of a time when you worked efficiently under pressure and also indicate in which position or degree program you gained this experience. (If you answered No, enter N/A below.)
09
MANAGEMENT PREFERENCES: Please check each applicable response below regarding experience.
  • Experience using radio equipment in an emergency response setting (such as police, fire, EMS, military) or in an emergency communications center.
  • Experience receiving and transmitting communication messages of a critical nature.
  • Experience in reading paper maps and/or using mapping programs (e.g. Google/Bing).
  • None of the above.

Required Question

Agency
State of North Carolina
Address
NOTE: Apply to the department listed on posting

An Equal Opportunity Employer, North Carolina, State Government
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http://www.oshr.nc.gov/jobs/index.html
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