Customer Assistance Program (CAP)
WSSC Water has a Customer Assistance Program (CAP) that provides financial assistance to approved residential customers.
Customers are required to annually re-enroll with OHEP to continue their CAP enrollment.
WSSC Water has a Customer Assistance Program (CAP) that provides financial assistance to approved residential customers.
Customers are required to annually re-enroll with OHEP to continue their CAP enrollment.
WSSC Water Commissioners recently approved several measures to enhance our financial assistance programs to help more income-constrained customers pay their water/sewer bills. The approval includes an extension to enrollment in the Customer Assistance Program (CAP), creating a leak repair program for CAP-enrolled customers and enhancements to High Bill Adjustments for those enrolled in CAP. Details on the assistance program enhancements and effective dates are as follows:
Enhanced Bill Adjustment Program
Customer Assistance Program (CAP) Extension
New CAP Leak Repair Program
Download the CAP brochure Descargue nuestro folleto de CAP
WSSC Water has a Customer Assistance Program (CAP) that provides financial assistance to approved residential customers. If you are enrolled in the Office of Home Energy Program (OHEP), you qualify for CAP. To enroll, apply for energy assistance directly through the OHEP offices. WSSC Water will continue waiving late fees for those enrolled in CAP, which provides a credit for fixed fees (including the Bay Restoration Fund fee).
NOTE: Please confirm that your OHEP enrollment is current to ensure that you continue to receive the WSSC Water CAP credit. To enroll in the program, customers must first apply for energy assistance directly through the Maryland Office of Home Energy Programs. The OHEP application and instruction are available in both English and Español.
Montgomery County Dept. of Health and Human Services
1301 Piccard Drive
Rockville, MD 20850
(240) 777-4450
ohep@montgomerycountymd.gov
Prince George’s County Community Services
425 Brightseat Road
Landover, Md. 20785
(301) 909-6300
pgcdss.energy@maryland.gov
CAP customers receive the following benefits:
For more information or questions on how to apply for energy assistance, customers are encouraged to contact their local OHEP office in the county of their residence, which is outlined below. Customers also may refer to the Frequently Asked Questions section on OHEP’s website for additional information, call OHEP at 800-332-6347 or go to http://dhs.maryland.gov/office-of-home-energy-programs/.
Income eligibility criteria is established by OHEP and is outlined below. Once approved for energy assistance, WSSC Water customers are enrolled in CAP. Customers are required to annually re-enroll with OHEP to continue their CAP enrollment.
2024 ELIGIBILITY GUIDELINES |
|
---|---|
Household Size |
Household Annual Gross Income |
For families/households with more than 8 persons, add $10,284 for each additional person. |
|
1 |
$29,160 |
2 |
$39,444 |
3 |
$49,716 |
4 |
$60,000 |
5 |
$70,824 |
6 |
$80,556 |
7 |
$90,840 |
8 |
$101,124 |
Authority to have such a program was approved by the Maryland State Legislature and signed by the Governor. The CAP is 100% funded by WSSC Water revenues.
Customers may apply for energy assistance using one of the following options:
There are two components to this charge: (1) the existing Account Maintenance Fee (AMF) which covers the cost to bring water and sewer service to every home and business; including meters, meter readers and billing; and (2) Infrastructure Investment Fee (IIF) which is allocated to the replacement/rehabilitation of system infrastructure.
The AMF is up to $18 per quarter. The IIF is up to $16 per quarter.
NOTE: If you are approved for CAP, you are automatically eligible for exemption from the Chesapeake Bay Restoration Fund fee, which WSSC Water administers on behalf of the State of Maryland.