TSPC Customer Service survey: Licensing (General)

Question Title

* 4. Timeliness: How would you rate the timeliness of the services provided by the Teacher Standards and Practices Commission?

Poor

Below Average

Average

Good

Excellent

N/A

Poor

Below Average

Average

Good

Excellent

N/A

Comments (100 characters):

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* 5. Accuracy: How would you rate the ability of the Teacher Standards and Practices Commission staff to provide services correctly the first time?

Below Average

Average

Good

Excellent

N/A

Below Average

Average

Good

Excellent

N/A

Comments (100 characters):

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* 6. Helpfulness: How would you rate the helpfulness of the Teacher Standards and Practices Commission employees?

Poor

Below Average

Average

Good

Excellent

N/A

Poor

Below Average

Average

Good

Excellent

N/A

Comments (100 characters):

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* 7. Knowledge and Expertise: How would you rate the knowledge and expertise of the Teacher Standards and Practices Commission employees?

Poor

Below Average

Average

Good

Excellent

N/A

Poor

Below Average

Average

Good

Excellent

N/A

Comments (100 characters):

Question Title

* 8. Availability of information: How would you rate the availability of information at the Teacher Standards and Practices Commission?

Poor

Below Average

Average

Good

Excellent

N/A

Poor

Below Average

Average

Good

Excellent

N/A

Comments (100 characters):

Question Title

* 9. Overall customer service: How would you rate the overall quality of services provided by the Teacher Standards and Practices Commission?

Poor

Below Average

Average

Good

Excellent

N/A

Poor

Below Average

Average

Good

Excellent

N/A

Comments (100 characters):

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* 10. Did you feel your interaction was respectful and friendly?

Yes

Other (please specify)

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* 11. If asking a question, did you feel you received a complete answer?

Yes

Other (please specify)

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* 12. If we made promises for follow-up, were those promises kept?

Yes

Other (please specify)

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* 13. How could we improve our customer service?

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* 14. What did you like best about our customer service?

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* 15. How easy is it to navigate our website (not eLicensing)?

Poor

Below Average

Average

Good

Excellent

N/A

Poor

Below Average

Average

Good

Excellent

N/A

Comments (100 characters):

TSPC Customer Service survey: Licensing (General)

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* 1. Name (optional)

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* 2. Organization (optional)

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* 3. Email address (optional)

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* 4. Timeliness: How would you rate the timeliness of the services provided by the Teacher Standards and Practices Commission?

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* 5. Accuracy: How would you rate the ability of the Teacher Standards and Practices Commission staff to provide services correctly the first time?

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* 6. Helpfulness: How would you rate the helpfulness of the Teacher Standards and Practices Commission employees?

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* 7. Knowledge and Expertise: How would you rate the knowledge and expertise of the Teacher Standards and Practices Commission employees?

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* 8. Availability of information: How would you rate the availability of information at the Teacher Standards and Practices Commission?

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* 9. Overall customer service: How would you rate the overall quality of services provided by the Teacher Standards and Practices Commission?

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* 10. Did you feel your interaction was respectful and friendly?

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* 11. If asking a question, did you feel you received a complete answer?

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* 12. If we made promises for follow-up, were those promises kept?

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* 13. How could we improve our customer service?

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* 14. What did you like best about our customer service?

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* 15. How easy is it to navigate our website (not eLicensing)?