Boone County Resource Management Survey

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* 1. Which divisions of Resource Management have you worked with? (Check all that apply.)

Stormwater

Building Inspectors

Road Inspectors

Engineers/Design and Construction

Planning and Zoning

Front Office Staff

Other (please specify)

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* 2. Using the rating scale below, please answer the following questions regarding Boone County Resource Management's service:

	Poor	Below Average	Average	Above Average	Excellent	N/A
Overall impression of department	Overall impression of department Poor	Overall impression of department Below Average	Overall impression of department Average	Overall impression of department Above Average	Overall impression of department Excellent	Overall impression of department N/A
Timeliness of service provided	Timeliness of service provided Poor	Timeliness of service provided Below Average	Timeliness of service provided Average	Timeliness of service provided Above Average	Timeliness of service provided Excellent	Timeliness of service provided N/A
Ease of process to request/access services	Ease of process to request/access services Poor	Ease of process to request/access services Below Average	Ease of process to request/access services Average	Ease of process to request/access services Above Average	Ease of process to request/access services Excellent	Ease of process to request/access services N/A
Helpfulness/customer service	Helpfulness/customer service Poor	Helpfulness/customer service Below Average	Helpfulness/customer service Average	Helpfulness/customer service Above Average	Helpfulness/customer service Excellent	Helpfulness/customer service N/A
Knowledge/expertise of our staff	Knowledge/expertise of our staff Poor	Knowledge/expertise of our staff Below Average	Knowledge/expertise of our staff Average	Knowledge/expertise of our staff Above Average	Knowledge/expertise of our staff Excellent	Knowledge/expertise of our staff N/A
Communication skill	Communication skill Poor	Communication skill Below Average	Communication skill Average	Communication skill Above Average	Communication skill Excellent	Communication skill N/A
Ability and willingness to answer questions	Ability and willingness to answer questions Poor	Ability and willingness to answer questions Below Average	Ability and willingness to answer questions Average	Ability and willingness to answer questions Above Average	Ability and willingness to answer questions Excellent	Ability and willingness to answer questions N/A
Explanations of laws/regulations/processes	Explanations of laws/regulations/processes Poor	Explanations of laws/regulations/processes Below Average	Explanations of laws/regulations/processes Average	Explanations of laws/regulations/processes Above Average	Explanations of laws/regulations/processes Excellent	Explanations of laws/regulations/processes N/A
Information available on website (https://www.showmeboone.com/resource-management/)	Information available on website (https://www.showmeboone.com/resource-management/) Poor	Information available on website (https://www.showmeboone.com/resource-management/) Below Average	Information available on website (https://www.showmeboone.com/resource-management/) Average	Information available on website (https://www.showmeboone.com/resource-management/) Above Average	Information available on website (https://www.showmeboone.com/resource-management/) Excellent	Information available on website (https://www.showmeboone.com/resource-management/) N/A
Other (rate and describe what you are rating below)	Other (rate and describe what you are rating below) Poor	Other (rate and describe what you are rating below) Below Average	Other (rate and describe what you are rating below) Average	Other (rate and describe what you are rating below) Above Average	Other (rate and describe what you are rating below) Excellent	Other (rate and describe what you are rating below) N/A

Other (please describe from above)

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* 3. Please provide any information you would like to tell us about why you gave the ratings above:

Overall impression of department

Timeliness of service provided

Ease of process to request/access services

Helpfulness/customer service of staff

Knowledge and expertise of staff

Communication skill

Ability and willingness to answer questions

Explanations of laws/regulations/processes

Information available on website (https://www.showmeboone.com/resource-management/)

Other services rated above

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* 4. What does Boone County Resource Management do well?

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* 5. How could Boone County Resource Management improve?

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* 6. How often do you work with Boone County Resource Management?

Rarely

Once a year

Every 6 months or twice a year

Quarterly

Monthly or more

Boone County Resource Management

Customer Feedback Survey

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* 1. Which divisions of Resource Management have you worked with? (Check all that apply.)

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* 2. Using the rating scale below, please answer the following questions regarding Boone County Resource Management's service:

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* 3. Please provide any information you would like to tell us about why you gave the ratings above:

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* 4. What does Boone County Resource Management do well?

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* 5. How could Boone County Resource Management improve?

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* 6. How often do you work with Boone County Resource Management?

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* 7. If needed, may we contact you to follow-up on your responses?

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* 8. Your Name (Optional)

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* 9. Company and/or Contact Information (Optional)

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* 10. Is there anything else would you like to share? (Optional)