• Plan, organize, and direct the operations of the police records and dispatch divisions 
• Prepare, plan, and coordinate projects with regard to public safety communications, records management, and other public safety support services programs
• Develop and implement goals, objectives, and policies to improve the efficiency and effectiveness of departmental services
• Serve as project manager on the design, selection, implementation, and administration of information management systems related to public safety such as the City’s new Computer Aided Dispatch (CAD) and Records Management System (RMS); work with and oversee related vendors and consultants
• Participate in the development, implementation, and monitoring of annual departmental budget; prepares reports and recommendations concerning proposed city activities and their financial and/or staffing impact on the City and the department
• Serve as and perform the duties of Custodian of Records for the Police Department
• Conduct complex studies pertaining to a variety of administrative and operational needs and prepare corresponding written reports
• Effectively mentor staff, establish performance expectations and a plan for career development, evaluate work methods, and hold staff accountable while also fostering a culture of mutual respect, diversity, inclusion, and continuous improvement
• Responds to difficult and sensitive public inquiries and complaints and assists with resolutions and alternative recommendations
• Coordinate the Police Department records destruction process in conjunction with the City Clerk
• Receive, respond to, and/or assign subpoenas and public records requests while ensuring compliance with applicable laws and statutes
• Coordinate assigned police activities with those of other units, divisions, City departments, and other outside agencies and organizations 
• Prepare, review, and present detailed staff reports to City Council
• May perform dispatcher duties on an as needed basis to ensure continuous departmental operations 
• Perform other related duties as required or assigned

Knowledge of:

• Methods of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures
• Public safety federal, state, and local laws, codes, and regulations
• Principles and practices of classifying, indexing, processing, filing, retrieving, and controlling a large volume of police records and reports
• Law enforcement theory, principles, and practices and their application to a wide variety of services and programs
• Use tact, initiative, prudence and independent judgment within general policy, procedural, and legal guidelines
• Principles, codes, regulations, and laws governing records management and California Law Enforcement Telecommunication Systems (CLETS) 
• California Public Records Act laws relating to criminal records and appropriate case law regarding records requests
• Principles and practices for police dispatch services, including computer aided dispatch and related emergency systems
• Techniques for handling and solving concerns presented by a variety of individuals from various socio-economic, cultural, and ethnic backgrounds, in person and over the telephone
• State, federal, and department regulations governing the dissemination of police records and reports
• Principles and practices of budget development, administration, and accountability
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors
  

Ability to:

• Select, train, review, coordinate, mentor, evaluate assigned staff
• Assist in developing and implementing goals, objectives, policies, procedures, work standards
• Perform complex, analytical, and legal research work and analysis
• Use tact, initiative, prudence and independent judgment within general policy, procedural, and legal guidelines
• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals
• Prepare clear and concise administrative reports
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines
• Prepare and administer budgets
• Develop comprehensive plans to meet future department needs
• Interpret, apply, and make decisions in accordance with applicable federal, state, and local policies, laws, and regulations as well as departmental policies and procedures
• Maintain a high level of confidentiality of records
• Demonstrate strong internal and external customer service skills
• Establish and maintain effective working relationships with those contacted in the course of work

Education and Experience
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be equivalent to graduation from a four-year college or university with major course work in a related field, and a minimum of six years of increasingly responsible experience in a related field.
 
Additional experience as outlined above may be substituted on a year-for-year basis for the educational requirement up to a maximum of two years.  

Special Requirements
Must possess CPR, First Aid, and POST Public Safety Dispatcher certifications. Must obtain a POST Public Safety Dispatcher Supervisor certification within one year of appointment.  Must also possess a valid California Class C driver license and have a satisfactory driving record. 

The City of Paso Robles is an equal opportunity employer. Women, minorities, and individuals with disabilities are encouraged to apply.

The provisions of this bulletin do not constitute a contract.