2021 Strategic Plan

In 2021, Des Moines Water Works completed a facilitated strategic planning process. This process has generated input from leaders in our community, from our customers, from DMWW employees, and from other stakeholders across the Des Moines metro area. The process has resulted in an incredibly rich data set which has helped us understand customer expectations, recognize opportunities, and identify priorities to address the needs of today and prepare for the needs of tomorrow.

It is clear that our stakeholders expect DMWW to be leaders in the water industry, ensuring access to safe, clean drinking water for all. They expect us to be good stewards of our financial investments, of the environment, and of the infrastructure our predecessors entrusted to us. They expect us to plan for the future: the future workforce, changes in climate, and growth in the metro area -- and they expect us to do all of this in a fair and equitable manner.

We rise to the challenge.

We owe a debt of gratitude to all of these stakeholders for the direction they have provided and for the trust they have placed in DMWW, its employees, and its Board. This Plan is a monumental step toward reaching our goals and meeting these expectations. We take pride in these responsibilities and look forward to updating our stakeholders and our communities on our progress in the coming months.

We sincerely thank you for your continued support.

Read the entire Strategic Plan or the Brief.