XMM-Newton Helpdesk - XMM-Newton
The XMM-Newton HelpDesk
Welcome to the XMM-Newton Helpdesk
Questions can be submitted to the XMM-Newton HelpDesk:
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Via the XMM-Newton HelpDesk Web Interface
https://support.cosmos.esa.int/situ-service-desk/servicedesk/customer/portal/9
This interface is available for scientists having a Cosmos account, the same used to access the XMM-Newton Science Archive (XSA) or the Phase I Proposal Submision System (XIPS).
Questions submitted through this form are by default public. They can be made private selecting this option in the "Visibility" drop-down menu at the bottom of the page.
Registered individuals can search public tickets using the button "Requests" (XMM Community) at the top of the page.
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Via e-mail to xmmhelp@sciops.esa.int
Non registered users can submit questions only via e-mail to xmmhelp@sciops.esa.int.
Questions submitted by e-mail are private.
Registration in Cosmos can be done through
https://www.cosmos.esa.int/web/xsa/self-registration
The XMM-Newton HelpDesk is staffed Mon-Fri, 09:00-17:00 LT, except on ESAC public holidays.
Users should get a response within at most two working days.
Submitting a HelpDesk request
We advise users to make the (short) question the subject of the request.
Please send a separate request for each question. The message will receive a unique ID, by which it can be identified in the database.
Help with SAS
If you encounter problems in analyzing XMM-Newton data with the SAS software please try to give as much information as needed to reproduce your problem, including the following details:
- Operating system
- Output of the sasversion command
- Observation identifier