Emirates has announced its full U.S. leadership team roster with the appointment of Matthew Jones, regional sales director East and Central and Sean Campbell, commercial operations manager.
As part of the new team roster, Akbar Hussain, Emirates’ regional sales director West and Central, will now have a wider portfolio, managing all Emirates’ sales across the diverse and critically important central region in addition to the West. Akbar’s new position will be Emirates’ Regional Sales Director of the West and Center.
Jones, Campbell and Hussain will join Essa Sulaiman Ahmad, Emirates’ divisional vice president and Andrew Bunn, Emirates’ vice president of sales, who continue to drive Emirates’ commercial operations in the U.S, delivering on its expansion and growth plans.
Jones will oversee Emirates’ sales activities across key regions in the U.S., including the North East, South East, Mid-Atlantic as well as parts of the Mid-West. In this new role, he will manage a team of Commercial Account Managers responsible for existing partnerships and the development of new revenue opportunities across all agency and corporate sales. Prior to his appointment, Jones held multiple strategic positions at a variety of top brands across the travel and aviation industry, including Qantas Airways, Air Berlin, Tourism Victoria, Stella Travel Services, Newmans Vacations and Qantas Vacations.
Campbell will be responsible for all support functions, including travel agency support, group sales, sales steering, trade communications and special services as well as all reservation and ticketing matters. He will also manage the development and continued roll out of Emirates’ recently launched ‘Emirates Partner’ portal.
“We are so excited to welcome a new generation of leaders to oversee Emirates’ operations in North America, strengthening our leadership team and capabilities in the U.S.,” said Salem Obaidalla, senior vice president, commercial operations. “As we continue to reopen gateways and increase capacity across key markets in the U.S., we are confident that this leadership team will be well-suited to take the airline even further in one of our most important international markets.”
The new appointments coincide with Emirates’ continued expansion and capacity increases across the U.S., showcasing the airline’s ongoing commitment to the key international market. To date, Emirates currently offers service at Boston Logan International Airport (BOS), New York’s John F. Kennedy International Airport (JFK), Los Angeles International Airport (LAX), Houston’s George Bush Intercontinental Airport (IAH), Chicago’s O'Hare International Airport (ORD), and Washington D.C.’s Dulles International Airport (IAD), Seattle Tacoma Airport (SEA), with Newark (EWR), Dallas-Fort Worth Airport (DFW), and San Francisco International Airport (SFO) set to reopen in the coming weeks.
Flexibility and assurance: Emirates' booking policies offer customers flexibility and confidence to plan their travel. Customers who purchase an Emirates ticket for travel on or before Sept. 30, can enjoy generous rebooking terms and options, if they have to change their travel plans. Customers have options to change their travel dates or extend their ticket validity for two years.
Travel with greater confidence: All Emirates customers can travel with greater confidence and peace of mind with the airline industry’s first multi-risk travel insurance and COVID-19 cover. This cover has been arranged by Emirates for all Emirates tickets purchased on or from Dec. 1, 2020 (up to the end date of the program, as specified on emirates.com), at no additional charge to customers. In addition to COVID-19 medical cover, this cover through Emirates also has provisions for personal accidents during travel, winter sports cover, loss of personal belongings and trip disruptions due to unexpected air space closure, travel recommendations or advisories, similar to other multi-risk travel insurance products. Some limitations and exclusions apply.
Note: The insurance policy under which cover is provided is underwritten by insurance company subsidiaries, affiliates, or network partners of American International Group, Inc.
Health and safety: Emirates has implemented a comprehensive set of measures at every step of the customer journey to ensure the safety of its customers and employees on the ground and in the air, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitizer and antibacterial wipes to all customers.
