Skip to main content
Warning: Do not include any confidential, personal, or sensitive information-including Social Security number, assessment ID number, or bank account information-in your comments. This survey is not a secure means of communication.
Tell us about your experience

Whether you're searching for information, responding to a letter, or learning about the taxes you pay, we want your experience to be as seamless and clear as possible.
To help us serve you better, we collect and review a massive amount of data, but nothing can replace your voice. And we're listening. Please use this survey as your opportunity to tell us how we can improve the way we provide customer service to New York State taxpayers.

We promise to:

  • review your feedback daily,
  • feature on our feedback page the suggestions we were able to implement or to plan for, and
  • identify additional ways to respond.
Describe your experience. You can share anything but here are some examples to get you started:
  • I received a letter and needed additional information to respond.
  • I was looking for an answer to a tax question and couldn't find it on the website.
  • A credit I requested was denied and I don't understand why.
(750 character limit)

 

What could we do to improve your experience? For example:
  • Provide more detail.
  • Use language that is easier to understand.
  • Update or add an online tool.
  • Add information to a webpage.
(750 character limit)

 

Thank you!

To help us respond to the information you submitted, please provide these additional details. When we review the correspondence we create and the information we provide on our website, we will share your feedback with the reviewers. Our primary goal is to create clearly written content that is easy to understand and to provide all the steps you need to successfully respond when requested. Our second goal is to place all our content exactly where most taxpayers would expect to find it.

We appreciate your help!

If your experience with the Tax Department included correspondence we sent you, enter the number on the letter or notice (located in the bottom left of the document). (750 character limit)

 

If your experience included searching for information on our website, what information were you looking for?
(750 character limit)

 

How do you usually look for tax information? Select all that apply.

Thank you for your patience as we continually improve our resources, emails, and paper correspondence.


Provide your contact information in case we need additional information about your experience.

We cannot reply to all feedback submitted through this general form. Please call us if you need immediate assistance.

First Name

Last Name

Telephone

Email Address

Resources

If you need immediate assistance to resolve an issue, especially if it involves a personal tax matter, call us or use one of the links below to learn more.