Whether you're searching for information, responding to a letter, or learning about the taxes you pay, we want your experience to be as seamless and clear as possible. To help us serve you better, we collect and review a massive amount of data, but nothing can replace your voice. And we're listening. Please use this survey as your opportunity to tell us how we can improve the way we provide customer service to New York State taxpayers.
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To help us respond to the information you submitted, please provide these additional details. When we review the correspondence we create and the information we provide on our website, we will share your feedback with the reviewers. Our primary goal is to create clearly written content that is easy to understand and to provide all the steps you need to successfully respond when requested. Our second goal is to place all our content exactly where most taxpayers would expect to find it.
We appreciate your help!
Thank you for your patience as we continually improve our resources, emails, and paper correspondence.
Provide your contact information in case we need additional information about your experience.
We cannot reply to all feedback submitted through this general form. Please call us if you need immediate assistance.
If you need immediate assistance to resolve an issue, especially if it involves a personal tax matter, call us or use one of the links below to learn more.