A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:

  Impact - The work you do here matters to millions. 

  Growth - Philadelphia is growing, why not grow with it? 

  Diversity & Inclusion - Find a career in a place where everyone belongs.

  Opportunities in Tech - Don’t wait for the future, shape it.

  Benefits - We care about your well being.

Agency Description

The mission of the Office of Homeless Services is to make homelessness rare, brief, and non-recurring. OHS works collaboratively with a broad-based network of public and private providers focused on utilizing practices that are informed by data, honor the different perspectives of all stakeholders, and are trauma-informed. OHS works to maximize resources while monitoring emerging trends, tracking progress, and shifting priorities as needed. 

OHS is the Collaborative Applicant to HUD for the Philadelphia Continuum of Care, and is located within the Health and Human Services Cabinet, which includes the Departments of Behavioral Health and Intellectual disAbility Services (DBHIDS), Human Services (DHS), Mayor’s Office of Community Empowerment and Opportunity, and Public Health (DPH).

The Office of Homeless Services (OHS) is the public entity charged with the policy, planning and coordination of the City’s response to homelessness.  Homeless Services is the Collaborative Applicant for the HUD homeless Continuum of Care (COC), and coordinates the Philadelphia COC, an inter-agency planning body committed to coordinating and implementing a community-wide response to addressing homelessness in the City of Philadelphia. The community's response includes outreach; shelter, housing, and supportive services; and homeless prevention strategies that address the needs of persons experiencing or at-risk of experiencing homelessness.

The COC System Performance Analyst plays an integral role in supporting the development and implementation of program and system-level performance standards.

Reports to:  Director of Performance Management

Essential Functions

Responsibilities:

• Support the development of project level performance measures and standards according to housing type, including population served, and alignment with OHS and HUD system levels standards.
• Provide technical assistance to CoC-funded projects in preparing and generating Annual Performance Reports out of the CoC’s homeless management information system (HMIS).
• Support data collection and analysis efforts as they pertain to the Annual Homeless Point in Time Count and Housing Inventory Count.
• Collaborate with the HMIS Lead and the CoC Planning Unit to develop appropriate training and guidance materials to support internal and external staff in understanding and meeting performance level standards.
• Assist in developing and maintaining HMIS data quality monitoring and improvement standards and reporting for individual projects and components of the homeless response system.
• Support the work of CoC committees implementing the strategic plan and HMIS data quality improvement.
• Develop improvement strategies with projects in response to deficiencies in performance and HMIS data quality issues.
• Assist in developing and maintaining the agency’s reporting directory
• Analyze trends and results and makes recommendations to management and staff as needed
• Analyze quarterly data quality and performance reporting for all CoC, ESG, HOPWA, RHY, PATH/SAMHSA and state and local programs.
• Respond to technical assistance questions from service providers in a timely manner via phone, email, and onsite support.
• Maintain a strong collaborative relationship with community partners and other organizations, including serving as a liaison between OHS, HUD, City departments, and CoC service providers.
• Participate in HMIS trainings, conferences and regular meetings.
• Assist in the creation and development of a data visualization system for the agency (Tableau) 
• Participate in Data meetings with stakeholders.
• Other duties as assigned.

Qualifications (Education and Experience)

• Bachelor’s Degree required; Master’s Degree preferred in a related field and four (4) years work experience;

or

• an equivalent combination of education and experience deemed to be adequate.

Knowledge, Skills and Abilities

• Proven ability and experience with data review, data analysis, and data quality oversight.
• Ability to see data in the “real-world” context – how the data relates to the homeless system as a whole and the individuals and families who are served. 
• Excellent organizational and project coordination skills.
• Excellent interpersonal skills –ability to serve as representative of City and agency in group and public forums.
• Proven analytical skills.
• Able to work (and thrive) under pressure.
• Able to develop and produce reports/projects from start (data gathering) to finish (formatting/submission), including data clean-up, if necessary.
• Able to work independently, take ownership of projects, and meet deadlines without extensive supervision.
• Work collaboratively within a high-performing team.
• Able to realign priorities/work when time-sensitive projects arise.
• Background/experience in low-income housing/ homelessness/ poverty.
• Appreciation for importance and value of complete and accurate data in the current funding climate, which places great emphasis on performance.
• Three (3) years’ work experience in data analysis and project coordination.
• Proficient in Eccovia Solutions ClientTrack HMIS preferred.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Salary Range: $73,000

Did you know?

• We are a Public Service Loan Forgiveness Program qualified employer
• Employees are eligible for a 25% tuition discount program (and sometimes spouses and dependents as well) in partnership with area colleges and universities
• We offer comprehensive health coverage for employees and their eligible dependents
•  Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available 

Successful candidate must be a city of Philadelphia resident within six months of hire

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [email protected]. For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx

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