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Pennsylvania promises quicker, easier jobless claims system

Pennsylvania promises quicker, easier jobless claims system
STORY. PAUL: MILLIONS OF LAID OFF PENNSYLVANIANS WHO FILED FOR UNEMPLOYMENT HAVE FACED GLITCHES AND DELAYS. STATE OFFICIALS SAY MUCH OF THAT IS DUE TO THE 40-YEAR-OLD COMPUTER SYSTEM. IT’S BEEN 15 YEARS SINCE PENNSYLVANIA FIRST BEGAN TRYING TO REPLACE ITS UNEMPLOYMENT SYSTEM THAT EFFORT LED TO A LAWSUIT WITH THE CONTRACTOR THAT’S STILL PLAYING OUT IN COURT. ACTION NEWS INVESTIGATES LEARNED THE NEW CONTRACTOR WAS SUPPOSED TO LAUNCH THE NEW SYSTEM IN APRIL 2018, TWO YEARS BEFORE THE PANDEMIC HIT. >> IT WAS OVERLY OPTIMISTIC TO SAY THE LEAST. IT’S BEEN A STRUGGLE WITH THE DEPARTMENT OF LABOR AND INDUSTRY TO GET THEIR ACT TOGETHER. PAUL: SO WHEN THE PANDEMIC HIT, THE STATE WAS STILL USING ITS ARCHAIC SYSTEM. >> IT IS THE TECHNOLOGY WITH THE BLACK SCREEN AND THE GREEN DOTS AND FRANKLY IT’S AMAZING THAT WE’VE BEEN ABLE TO HANDLE THE CAPACITY THAT WE’VE BEEN ABLE TO HANDLE DURING THIS PANDEMI WE ALWAYS JOKE AND SAY THIS SYSTEM IS HELD TOGETHER WITH DUCT TAPE AND BAND AID PAUL: THE NEW SYSTEM WAS READY WHEN THE PANDEMIC BEGAN BUT OFFICIALS DID NOT WANT TO MAKE THE TRANSITION DURING A CRISIS. >> IF IT HAD BEEN UP AND RUNNING BEFORE THE PANDEMIC HIT, THIS WOULD HAVE BEEN SO MUCH BETTER PAUL: SENATOR CAMERA BARTOLOTTA’S AIDES HAVE BEEN TESTING THE NEW SYSTEM >> THIS WILL ALLEVIATE THAT MASSIVE AMOUNT OF WAIT TIME FOR PEOPLE CALLING THE UNEMPLOYMENT OFFICE, TRYING TO GET A HUMAN BEING TO ANSWER THESE QUESTIONS. THE NEW SYSTEM WILL HAVE THOSE ANSWERS FOR YO PAUL: THE NEW SYSTEM WILL GO ONLINE JUNE 8. DURING THE TRANSITION, THOSE CURRENTLY RECEIVING TRADITIONAL UNEMPLOYMENT WILL FACE A TWO-WEEK DELAY GETTING THEIR BENEFITS. PAUL V
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Pennsylvania promises quicker, easier jobless claims system
After a year of frustration over long waits for checks, jammed phone lines and confusing online filing procedures, Pennsylvania's Department of Labor and Industry is promising a much quicker and easier unemployment compensation claims filing system in two months.The new system, scheduled to launch on June 8, is based on what the department said Thursday is modern software to replace an "obsolete 40-year-old mainframe legacy system."It arrives after a series of bungled efforts to replace the system began in 2006 and culminated in a 2017 lawsuit that is still being fought in court.The new online system “looks and functions like a modern website, unlike our current one," acting Labor and Industry Secretary Jennifer Berrier told reporters in a news conference. It is more intuitive and easier to use on a tablet or mobile phone, she said.To transfer data to the new system, users will be unable to file unemployment claims for two weeks in June, delaying payments to people filing for traditional unemployment benefits, Berrier said.Its rollout will be accompanied by training materials and live workshops, she said.Pandemic-related shutdowns starting last spring stressed the unemployment compensation system like never before, as claims shot to record levels and swamped a barebones staff forced to work remotely.Complaints about the system have continued even a year later as the department has struggled to hire and train new employees on a complex system and absorb new jobless benefits programs on the fly."The new system will be easy to use, provide access to important information and streamline the unemployment claim filing process for workers, employers, unemployment program staff, and third-party administrators," Berrier said.The new system was created by Palm Harbor, Florida-based Geographic Solutions Inc. on a $30.2 million contract, plus some ancillary costs, Berrier said.The new system will handle claims and appeals for unemployment compensation, pandemic emergency unemployment compensation, extended benefits, shared work or short-time compensation and trade readjustment allowances.The new system also will allow users to check the status of a payment, use a dashboard to receive message from state workers and manage certain options on their account.The system had been close to being introduced last year when the pandemic hit, Berrier said, but the department put it on hold to manage the surge in unemployment claims as businesses shut down and people hunkered down at home.With claims on a downward trend this spring, department officials decided they could go forward with introducing the system, Berrier said.

After a year of frustration over long waits for checks, jammed phone lines and confusing online filing procedures, Pennsylvania's Department of Labor and Industry is promising a much quicker and easier unemployment compensation claims filing system in two months.

The new system, scheduled to launch on June 8, is based on what the department said Thursday is modern software to replace an "obsolete 40-year-old mainframe legacy system."

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It arrives after a series of bungled efforts to replace the system began in 2006 and culminated in a 2017 lawsuit that is still being fought in court.

The new online system “looks and functions like a modern website, unlike our current one," acting Labor and Industry Secretary Jennifer Berrier told reporters in a news conference. It is more intuitive and easier to use on a tablet or mobile phone, she said.

To transfer data to the new system, users will be unable to file unemployment claims for two weeks in June, delaying payments to people filing for traditional unemployment benefits, Berrier said.

Its rollout will be accompanied by training materials and live workshops, she said.

Pandemic-related shutdowns starting last spring stressed the unemployment compensation system like never before, as claims shot to record levels and swamped a barebones staff forced to work remotely.

Complaints about the system have continued even a year later as the department has struggled to hire and train new employees on a complex system and absorb new jobless benefits programs on the fly.

"The new system will be easy to use, provide access to important information and streamline the unemployment claim filing process for workers, employers, unemployment program staff, and third-party administrators," Berrier said.

The new system was created by Palm Harbor, Florida-based Geographic Solutions Inc. on a $30.2 million contract, plus some ancillary costs, Berrier said.

The new system will handle claims and appeals for unemployment compensation, pandemic emergency unemployment compensation, extended benefits, shared work or short-time compensation and trade readjustment allowances.

The new system also will allow users to check the status of a payment, use a dashboard to receive message from state workers and manage certain options on their account.

The system had been close to being introduced last year when the pandemic hit, Berrier said, but the department put it on hold to manage the surge in unemployment claims as businesses shut down and people hunkered down at home.

With claims on a downward trend this spring, department officials decided they could go forward with introducing the system, Berrier said.