Town of Los Gatos

BMP Homeowner Service Ticket Request Form

Note 1:  BEFORE starting this form, please ensure that you have a copy of: 1) HUD-1 Final Closing Statement from your original purchase and 2) A copy of your most recent mortgage statement for the first mortgage and any subordinate liens/lines/mortgages. (please do not email attachments)

Note 2:  If this is a request to sell or refinance, all timelines are determined by the signed and recorded restriction agreement that was signed during the purchase of the home. No official timeline can begin until the Owner completes the proper Notice of Intent to Sell or Transfer as outlined in the restriction agreement.  Each agreement states how each timeline works and how each maximum price is calculated.  Calculations and timelines vary from agreement to agreement.

If you are not an owner and are renting a unit in the program, please fill out the Tenant - Rental Program Participant Service Request - Formstack

Note 3: The Fee to Process Subordination Packages (For Refinances) is [See Fee Schedule]

PURPOSE OF MY INQUIRY*
If you just need the restricted value of the home, you can selct "other" and explain below.
Have you made capital improvements or remodeled with proper permission and approvals from the Town and have receipts to document the work?*
Name*
Subject Property Address*
Best Estimate of when you purchased (month and year)*

Give us any information that you have on a loan officer or real estate agent that you're working with. Make sure it's someone who you've already communicated to and given authorization to discuss your file. As part of your signature below, you are authorizing HouseKeys to communicate with the professionals that you name in this form.  We may also release information concerning your home purchase, including a copy of the restriction agreement and related sale documents, promissory notes, and recorded deeds of trust.

Attorney Name
Loan Officer Name
Real Estate Agent Name
For homeowners in need of refinance or resale value/process, please upload a copy of: 1) HUD-1 Final Closing Statement from your original purchase and 2) A copy of your most recent mortgage statement for the first mortgage and any subordinate liens/lines/mortgages. (please do not email attachments)
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