Your Pathway To Wellness
The County of Orange Employee Wellness Program, Your Pathway to Wellness, is designed to educate and encourage you to live a healthy lifestyle, while supporting you in all avenues of wellness: emotional, physical, financial and environmental/social. To increase awareness of health risks and to provide opportunities to improve or maintain your health, eligible employees are encouraged to participate in the annual Wellness Credit program to receive a wellness credit toward their County health plan costs.
The Wellness Credit Program Has Ended
The recent Wellness Credit program period ended on August 18, 2023. If you have questions about your completion status for your Wellness Credit or need to file an appeal for your, please call the Your Pathway to Wellness/WebMD Helpline at 1-800-492-9812. Appeals will be accepted through January 31, 2024.
If you are filing an appeal, Customer Service will ask you questions such as your name (as it appears in the County payroll), Employee ID, and reason for your appeal. If it is determined that additional information or documentation is needed for your appeal to be completed, you will be contacted and given instructions on how and where to submit the documentation. Your appeal will be reviewed by the Appeals Committee. The County will notify you in writing via mail of the decision. The expected turnaround time to receive an appeal determination is 2-4 weeks.
Please note that if you may be asked to submit additional documentation, to show proof that you completed the required activities by the deadline.
If you do not have documentation verifying the steps were completed, you must include any extenuating circumstances that prevented you from completing the steps during the designated participation period. Appeals due to extenuating circumstances should include any corresponding documentation necessary to support the extenuating circumstances.
Without either documentation verifying completion or valid extenuating circumstances, the appeal will be denied.
Appeals will be accepted through January 31, 2024.
If you have questions about the program or need assistance contact WebMD Customer Service at:
1-800-492-9812
Monday to Friday: 5:30 a.m. – 5:00 p.m. PST.
Email the County Onsite Well-Being Program Manager
[email protected]
The County of Orange Employee Wellness Program, Your Pathway to Wellness, is designed to educate and encourage you to live a healthy lifestyle, while supporting you in all avenues of wellness: emotional, physical, financial and environmental/social. To increase awareness of health risks and to provide opportunities to improve or maintain your health, eligible employees are encouraged to participate in the annual Wellness Credit program to receive a wellness credit toward their County health plan costs.
The Wellness Credit Program Has Ended
The recent Wellness Credit program period ended on August 18, 2023. If you have questions about your completion status for your Wellness Credit or need to file an appeal for your, please call the Your Pathway to Wellness/WebMD Helpline at 1-800-492-9812. Appeals will be accepted through January 31, 2024.
If you are filing an appeal, Customer Service will ask you questions such as your name (as it appears in the County payroll), Employee ID, and reason for your appeal. If it is determined that additional information or documentation is needed for your appeal to be completed, you will be contacted and given instructions on how and where to submit the documentation. Your appeal will be reviewed by the Appeals Committee. The County will notify you in writing via mail of the decision. The expected turnaround time to receive an appeal determination is 2-4 weeks.
Please note that if you may be asked to submit additional documentation, to show proof that you completed the required activities by the deadline.
If you do not have documentation verifying the steps were completed, you must include any extenuating circumstances that prevented you from completing the steps during the designated participation period. Appeals due to extenuating circumstances should include any corresponding documentation necessary to support the extenuating circumstances.
Without either documentation verifying completion or valid extenuating circumstances, the appeal will be denied.
Appeals will be accepted through January 31, 2024.
If you have questions about the program or need assistance contact WebMD Customer Service at:
1-800-492-9812
Monday to Friday: 5:30 a.m. – 5:00 p.m. PST.
Email the County Onsite Well-Being Program Manager
[email protected]
Wellness Credit Resources
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Need help? Contact WebMD at 1-800-492-9812