Updated cell phone activation instructions for enrollees of Foundational Community Supports

Washington State Health Care Authority sent this bulletin at 06/03/2021 02:38 PM PDT

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Updated cell phone activation instructions for enrollees of Foundational Community Supports

The directions for activating cell phones for Foundational Community Support enrollees has changed. You can no longer activate phones by following “start here” instructions included in the manufacturer box.

Please follow the new directions below to activate all cell phones.

New directions to activate cell phones:

Go to the activate site to start activation.
Enter in the IMEI or SIM number of the device and select submit.
On the next page, enter the zip code for where the device will be activated and select submit.
You will receive a success notification on your device.
Put the SIM card back inside the device and power it on.
You will receive a text message confirming activation and providing you with a newly assigned phone number.

If you have already attempted to activate the phone using the ‘start here’ instructions, please reach out to Lisa Gosiaco, Foundational Community Supports program manager at lisa.gosiaco@hca.wa.gov for further assistance.

About the Health Care Authority (HCA)

The Washington State Health Care Authority (HCA) is committed to whole-person care, integrating physical health and behavioral health services for better results and healthier residents.

HCA purchases health care for more than 2.5 million Washington residents through Apple Health (Medicaid), the Public Employees Benefits Board (PEBB) Program, the School Employees Benefits Board (SEBB) Program, and the COFA Islander Health Care Program. As the largest health care purchaser in the state, we lead the effort to transform health care, helping ensure Washington residents have access to better health and better care at a lower cost.

Please do not reply directly to this message. For more information, visit the HCA website, where you'll also find contact information.

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