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The “Ask a Question” system on the GI Bill website will be upgraded to a new system called “Ask VA” on October 18, 2021. You will be able to submit your questions and documents to VA using this new system.
To make “Ask VA” secure and to protect your personal information, you need a VA.gov account, which you can also use to access other benefits and systems in VA. If you need to create a new account, you must verify your identity. You can do so by using your account for certain secure VA systems, like MyHealtheVet, or by creating an ID.me account. Creating an ID.me account may require personal identity documents. If you have questions about the account verification process, these resources may help:
We advise you create your VA.gov account in advance because it can take some time to verify your identity. Call the MyVA411 main information line at 800-698-2411 if you need help setting up an account.
Please keep in mind:
- If you have an open issue in Ask a Question, it will be addressed and closed as normal.
- You won’t notice major differences in how this new system functions and you’ll be able to submit GI Bill questions, documents, and information through it as normal.
- Any documents or evidence you’ve previously submitted will be preserved in your file, but any conversation history will be lost.
- We recommend you make a record of any conversation history you want to preserve. To do this, open your “Ask A Question” account, open any inquiries you want to save, and copy the text of those inquiries into a stand-alone document.
As of October 18, 2021, any link to “Ask A Question” will automatically redirect to “Ask VA,” but we recommend that you update links and bookmarks to the new system. All of the GI Bill Frequently Asked Questions on the GI Bill website will be moved to a new location. You will still be able to find them on the website, but if you’ve saved a link to a particular question, it will no longer work.
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