CTrail eTix 4+

Can Connecticut and HNS please work to accomplish a solution that doesn't result in an app that feels like someone was inconvenienced and enslaved to write? The person responsible for ensuring customer complaints are heard and addressed is absolutely not doing their job. Look at these ratings!!! I laughed out loud when I saw that the app requires camera access to verify that the ticket isn't bootleg. The entire app looks bootleg to begin with! I agree with another reviewer who said they don't want to put their payment info into this app. Something tells me those pages aren't always loading over HTTPS, but there's no visual indicator, even though nearly every screen on this app loads through a web browser. Someone here at this agency wanted to make sure that only one platform (Twitter) ever only became prevalent in conveying information, that's why there's so many properly-laid Twitter birds all over the app, but the rest of it looks like someone delegated the responsibility of creating a usable app to their child so that child will have something in their portfolio by the time they're out of school. Connecticut's taxpayers should not be delivered such low quality applications.

First time I used this app I was stymied by the inability to find schedules and then buy tickets. I mentioned my difficulties to a CT shoreline east window clerk in New Haven and she hadn’t even noticed the lack of schedules on the app. In fact she’d never used it.

I guess as a first move, all CT Shoreline East workers should be asked to work with this app. That way they’d be familiar enough to report the glitches with a great deal of familiarity with what it might be missing or not doing. They’d know what the issues are from an INSIDERS’s perspective. And the CT transport authority ought to listen to them - and us - and do something about it.

I agree with another critic that it’s crazy to have such a low-grade app (likely paid for with tax dollars) that a) is basically useless and b) doesn’t coordinate with either Amtrak or Metro North apps.

We really ought to be embarrassed by the below-the-basement quality here. Sometimes I think that, sadly, this is exactly the problem with Connecticut government and the CT department of transportation - we can’t even build (or supervise a hired developer to develop) an app that works, or fix it. These criticisms in your reviews lead back in years and even now the complaints are the same. WHO IS IN CHARGE? WHO ANSWERS TO OUR QUERIES AND CONCERNS? ANYONE?

Giving it one star but really it doesn’t deserve the one I gave it. Make that ZERO.

I struggled with this app for an hour setting up an account and trying to log in. I couldn’t access any features without logging in, and since I was never able to successfully log in - I kept getting an error message to “check your phone network” - I have no idea what those features actually were. Not only was it unusable, it felt very outdated and insecure, and now I’m worried I’m going to have reset all my passwords, since I had to try four different ones in my failed effort to set up an account. I would never enter any payment details into this app, and it’s absolutely shameful that this is the only app to check train schedules and buy e-tickets. CT DOT should be absolutely ashamed of themselves, and we should all be outraged that public money was used to pay a contractor to make this garbage app.